🧾 Refund Policy – CHANBD

Thank you for shopping at CHANBD.
We always aim to provide you with the best quality electronic products and customer service. However, if you are not completely satisfied with your purchase, we’re here to help.

🔄 Return & Refund Eligibility

  • You can request a return or refund within 3 days of receiving your product.

  • To be eligible for a return:

    • The item must be unused, undamaged, and in its original packaging.

    • You must provide a valid receipt or proof of purchase.

🚫 Non-Refundable Items

The following items cannot be returned or refunded:

  • Products damaged due to customer misuse or negligence.

  • Items that have been installed, modified, or repaired by unauthorized technicians.

  • Digital or software-based items once delivered.

  • Clearance or discounted products marked as “non-refundable.”

🔁 Replacement Policy

  • If you receive a defective or wrong item, please contact us within 48 hours of delivery.

  • We will inspect the item and provide a replacement or refund, depending on product availability.

💰 Refund Process

  • Once we receive and inspect your returned item, we will notify you of the refund status.

  • If approved, the refund will be processed within 7 working days through your original payment method or via bank transfer.

🚚 Return Shipping

  • The customer is responsible for return shipping costs unless the product received was defective or incorrect.

  • Please ensure proper packaging to avoid damage during transit.

📞 Contact Information

If you have any questions about our Refund Policy, feel free to contact us:

Contact Person: MD SHAHIDUL ISLAM
Mobile: 01715289088
Email: shahidulir@gmail.com
Address: CHAN ELECTRONICS SHOP-72, MOON COMPLEX (UNDERGROUND),
59/1 PATUATULI, ISLAMPUR ROAD, 10/11 WISEGHAT ROAD, KOTWALI, DHAKA -1100.
Website: www.chan.com